UK-wide · Macs and laptops
Mail-In Mac & Laptop Repair
Not near Taunton? Post it to us. The same board-level bench that repairs over 100 machines a month for other computer shops, with a free inspection and a price before you decide anything.
Tell us the fault, send it by tracked post, and we quote within two working days of it arriving. Approve the price and it's usually repaired and on its way back within 1–3 days.
Free inspection
We look first and tell you exactly what's wrong. Nothing to pay to find out.
A price before you decide
Nothing is repaired until you've said yes to the quote. If it's not worth fixing, we'll say so.
1–3 day turnaround
Once approved, most repairs are done and posted back within 1–3 days.
3-month guarantee
Every repair we do is guaranteed for three months.
How it works
1. Tell us the fault
Use the form below or WhatsApp. We'll confirm it's something we can take by post and what to send.
2. Post it
Pack it well (guide below) and send it by tracked post to the shop in Taunton. Keep your receipt.
3. Free inspection and quote
Within two working days of it arriving you'll have a price by WhatsApp, email or phone, and straight advice if it isn't worth doing.
4. Approve, repair, return
Say yes, we fix it, you pay by bank transfer or card link, and it comes back by tracked post with the tracking number sent to you.
What we fix by post
Macs
- Logic board repair and replacement
- Liquid damage
- Screen replacement
- Keyboard and trackpad
- Battery replacement
- SSD upgrades (where possible)
- Dead Mac, won't power on
- Data recovery and transfer
- EFI chip and password recovery
After a part rather than a repair? See Mac Parts.
Windows laptops
- Screen replacement
- Battery replacement
- Keyboard replacement
- Liquid damage and board faults
- SSD and RAM upgrades, with free data migration
- Not booting, crashing, overheating
- BIOS reprogramming
- Windows problems and virus removal
- Chromebooks: screens, keyboards, batteries and charging ports. Chromebook repairs
iMacs, Mac Pros and desktop PCs travel badly. Ask us first, and bring them in if you can.
Why post it to a board-level shop
Most repair shops swap parts. We repair the board itself, with soldering and BGA rework stations in-house and a stock of original parts, which is why a repair here is a fraction of an Apple estimate.
It's also why insurance repairers and other computer shops across Devon, Somerset and the UK send their machines to us: over 100 a month. Your Mac or laptop goes on the same bench, and we've been doing it in Taunton since 2010.
What it costs
The inspection is free and you get the price before anything is done. If you decide not to go ahead, you pay only the return postage.
Repairs are paid by bank transfer or a card payment link before dispatch. Return postage is tracked and usually under £12.99.
Packing it safely
- Back it up first. A repair can involve replacing storage, so make sure your files are safe before it leaves you.
- Use the original box if you have it. Otherwise a sturdy box with padding all round and nothing loose inside. Wrap the machine so it can't move.
- Charger only if we ask. For most repairs we don't need it.
- Put a note inside with your name, mobile number and what's wrong, so it's matched to your enquiry the moment it's opened.
- Send it tracked to The TA1 Computer Shop, 28 Eastbourne Road, Taunton, Somerset, TA1 1SU, and keep the receipt until it's back with you.
Your data and your password
Most hardware repairs don't need your password. If testing a particular fault does, we'll ask you for a temporary account or password, and you can remove it when the machine is back. Nothing on your machine is read, copied or kept.
Computer shops and insurers
We already repair for other computer shops and insurance repairers across Devon, Somerset and the UK: batch work, the board-level jobs you'd otherwise write off, and VAT invoices for every job. Email support@ta1computershop.co.uk to set it up.
Start a repair
Tell us what it is and what's wrong, and we'll come back to you with what to do next. If WhatsApp is easier, send the model and a couple of photos to 07464 285752.
The online form isn't switched on yet. Please WhatsApp 07464 285752 or email support@ta1computershop.co.uk with the details below and a couple of photos.
Prefer to talk? Call Denis on 07464 285752, Monday to Friday 9am to 5pm and Saturday 10am to 1pm.
Mail-in repairs, answered
Do I pay before you look at it?
No. The inspection is free and you get the price before any work is done.
How long does it take?
You'll have a quote within two working days of the machine arriving. Once you approve it, most repairs are done and posted back within 1–3 days; if a part has to be ordered we'll tell you with the quote.
What if it can't be fixed, or I decide not to go ahead?
It comes back to you as it arrived and you pay only the return postage.
Is the repair guaranteed?
Yes, every repair is guaranteed for three months.
Do you use genuine parts?
Yes. We keep a stock of original parts, including used original and new displays, and repair the boards themselves rather than swapping them where we can.
Can I track it?
Send it tracked and keep your receipt. When it's posted back we send you the return tracking number.
Do you take Windows laptops and PCs?
Laptops of any make, yes, Chromebooks included. Desktop PCs and iMacs travel badly, so ask first and bring them in if you can.
Can I bring it in instead?
Of course. 28 Eastbourne Road, Taunton, Monday to Friday 9am to 5pm and Saturday 10am to 1pm, with the same free inspection. Coming from elsewhere in Somerset or Devon? See the areas we cover.
Ready when you are.
Tell us the fault and we'll tell you what to send. Free inspection, a price before you decide, guaranteed for three months.